Refund/Cancellation Policy

  • Cancellation of Order: Before Shipment & Refund
  • You will be entitled to cancel the order placed to us; only if your product is not yet shipped by us. Once the product is shipped, we shall not accept cancellation requests.
  • For any queries or information, IT Expert Trade requests you to call on +971 526013919or email us on info@itexperttrade.com by sharing your order id to resolve your queries through our customer care executive.
  • If it is a Prepaid Order, the amount will be refunded to you, in accordance with our Refund Policy.
  • Under some rare situations, we can also raise an order cancellation request. These situations could be –
  • Product out of stock with IT Expert Trade
  • Restrictions on the number of products you can order, as per Terms & Conditions of any offer/Discount.
  • Incorrect pricing or description of the product.
  • Payment fraud suspicion by our Credit & Fraud Avoidance Department.
  • Incorrect or Incomplete Buyer’s Address.
  • Any other unavoidable or unforeseeable circumstances.
  • You agree that, non-completion of the order within the prescribed time-limit will not automatically entail the Cancellation of the order, if the same is as a result of the circumstances beyond our control.
  • A cancellation request cannot be made after your order is ready for shipment. Once the product is opened or the service is considered as delivered, the order cannot be cancelled. You can however claim a warranty as per our warranty policy. All refunds are processed after internal verification and in case of any sales return, we reserve our right to full and partial refunds based on the condition of the product.

Return – Conditions to initiate returns

  • Warranty Period (herein after Warranty or Warranty Period): 30 days from the date of items/goods delivered by IT Expert Trade (DoA).
  • Electrical burns, physical damages and tampered items will not carry any warranty.
  • Items like Laptops, Desktops, CPUs, HDDs, Memories, Mother Boards and any other Used/Refurbished items sold will carry only 30 days warranty from the date of delivery from the date of shipment received.
  • Used/Refurbished goods sold will carry only 30 days replacement warranty from delivery date and absolutely no Refund.
  • Customer must notify in writing about any wrong parts/DoA goods within 3 business days to IT Expert Trade for RMA.
  • Returns will not be accepted without prior return authorization (RMA).
  • Replacement will not be provided if warranty label, any UPC code, serial number and/or any bar code is tampered.
  • Authorized RMA goods must be received in to our warehouse prior to the completion of 30 days warranty; and replacement is subject to verification of goods by our technicians.
  • If you have any questions regarding returns, please contact us at: info@itexperttrade.com or Call us @ +971 526013919

Return Procedure:

  • To return an item, you must get a Return Merchandise Authorization (RMA) number from IT Expert Trade.
  • Customer must notify about the defective goods within 3 business days of receipt by contacting IT Expert Trade.
  • Customer Sales Representative or Customer Support Representative to obtain an RMA request form.
  • Customer must fill out the RMA Request form completely, and send by Email or Fax within 3 days of goods received.
  • ** If you have any questions regarding returns, please contact the RMA DEPARTMENT @ info@itexperttrade.com or Call us @ +971 526013919

 

MARS USED COMPUTERS TR., LLC

(A Division of G.D. OVERSEAS LIMITED-HK)

Shop # 2, Industrial Area 2,
J&P Signal. P.O.Box 513222,
Sharjah – U.A.E

Phone : +971 50 218 1894
Email : info@itexperttrade.com

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